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 I have many years’ experience using communication technologies to support student learning at the Open University (OU). I am a lead instructional designer and researcher working within a team responsible for providing online student and tutor support resources, for example study skills and careers advice. I am a graduate of the OU, have been an OU tutor for three technology courses, and spent ten years teaching IT skills to adult beginners. I bring this experience and understanding to my work in providing timely student support through the best medium. I have an MA in Online and Distance Education, a Postgraduate Diploma in Information Systems and Diploma in Management Studies, and am currently completing a Doctorate in Education. I am a Fellow of the Higher Education Academy.
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